Frequently asked questions

You will find the General Terms and Conditions (a.k.a. the rental conditions) here.

You will find this information under Contact.

Online:

1. Choose an available period on the house description page.
2. Fill in the required information. Check whether all the information is correct and click 'Definite Booking' to confirm.
3. Your booking will be confirmed online and via e-mail.

Via telephone:
You make a reservation over the phone by calling the Customer Contact Center.

After you have booked online or over the phone, you will receive a confirmation online and through e-mail. This rental agreement tells you when you need to make the first payment. After your payment is received in full, you will receive your accommodation ticket with the address information of the holiday residence through e-mail.

After booking you will receive a rental agreement via e-mail right away. This rental agreement contains the costs that need to be paid and the terms that apply. After you’ve made full payment, you’ll receive your accommodation ticket. This ticket provides the accommodation’s address information, information concerning the key handover and the emergency phone number.

A baby counts as a travelling person. The maximum number of people for your accommodation is listed in the search result and on the accommodation page. This is the total number of adults and children allowed. In some cases, this number may be exceeded by 1 or 2 babies from 0 to 2 years old. If so, this is stated on the first step of the booking process. However, you cannot assume extra inventory, like a baby bed, is present. Therefore, if you exceed the number of guests with a baby up to 2 years old, you need to bring a baby bed yourself.

You can pay by credit card or by bank transfer.

You pay a (minimum) of 30% of the total rental price plus insurance immediately after making your booking. The rest of the rental price must be paid six weeks before departure at the latest. If you pay in two instalments, then you will receive a reminder via e-mail one week before the second payment is due. If you are departing within six weeks, the payment must be made in one instalment. For a departure within fourteen days, the payment must be made in one instalment and via credit card.

After the full rental price has been paid, you will receive an accommodation ticket. The exact address and the coordinates of the holiday home are listed there.

When travelling through Europe with your dog or cat, you are required to carry their pet passport. This passport should at least contain proof of rabies vaccination. In addition, your pet should be provided with identification such as a subcutaneous chip or a tattoo. Both the passport and the identification can be obtained from your vet.

In order to avoid unforeseen costs, it is sensible to get travel and/or cancellation insurance. You can take out travel insurance and cancellation insurance with Belvilla. The exact costs are precalculated for you during the booking process.

The amount of the payment depends on the date on which you cancel.

• Upon cancellation up to the 42nd day before your stay commences, the cancellation costs are 30% of the rental amount, plus the total premium for an optional cancellation insurance and the booking fees.
• Upon cancellation up to the 42nd day to the 28th before your stay starts, the cancellation costs are 60% of the rental amount, plus the total premium for an optional cancellation insurance and the booking fees.
• Upon cancellation up to the 28th day before your stay starts, the cancellation costs are 90% of the rental amount, plus the total premium for an optional cancellation insurance and the booking fees.
• Upon cancellation up to the 1st day or later, the cancellation costs are 100% of the rental amount, plus the total premium for an optional cancellation insurance and the booking fees.

You will find this information in our rental conditions. 

If you need to cancel your booking for circumstantial reasons, contact our Customer Contact Center via telephone or e-mail. Keep your booking number and customer number handy.

There are costs associated with cancellation. The cancellation conditions will be sent to you direcly after booking via e-mail.